Terms of Use

These Terms of Use (“Terms”) are a binding agreement between JENTEC GROUP, a South African private company registered under 2026/007328/07 and trading as JenFlow (“JenFlow”, “we”, “us” or “our”), and the funeral business, organisation or sole proprietor accepting an order, creating a workspace or using the service (“Customer”, “you” or “your”).

If you accept these Terms for an organisation, you confirm that you are at least 18 years old and have authority to bind it. Each authorised user must comply with these Terms. If you do not agree, do not access or use JenFlow.

An order form, checkout page, accepted quotation, data-processing agreement or other written service document may supplement these Terms. If there is a direct conflict, the signed or expressly accepted service document prevails for that conflict.

JenFlow provides hosted business-management tools for funeral businesses, which may include member and policy administration, plans and benefits, payment records, arrears, claims, funeral cases, branches, staff, tasks, reporting and integrations.

Features may depend on the selected plan, configuration, payment status and technical availability. We may improve or change the service, provided that we do not materially reduce the core paid functionality during a current subscription term without a reasonable remedy.

• Provide accurate registration, billing and contact information and keep it current.
• Create accounts only for authorised personnel and assign the least access reasonably necessary.
• Protect passwords, PINs, authentication devices and recovery methods.
• Do not share individual credentials or permit access beyond purchased seats.
• Remove access promptly when a user changes role or leaves the Customer.
• Notify us immediately of suspected compromise or unauthorised use.

You are responsible for activity performed through your workspace and accounts except to the extent caused by our breach of these Terms or failure to apply agreed security controls.

The 15-day trial begins after an explicit checkout and R0 PayFast card authorisation. The selected subscription fee is charged automatically when the trial ends and at the displayed frequency thereafter unless renewal is cancelled before the charge date.

Plan limits—including branch count, staff seats, messaging allowances, storage or feature access—are enforceable. You may not circumvent them. Additional usage may require an upgrade or separately quoted fee.

Paid subscriptions run for the billing period displayed at purchase or in an accepted quotation and renew automatically for the same period until cancelled. Cancellation stops the PayFast mandate and ordinarily takes effect at the end of the paid period. Annual renewal reminders are sent before the charge date.

The Refund, Cancellation and Digital Delivery Policy forms part of these Terms.

Fees are stated in South African rand and are payable in advance. JenFlow is not currently VAT registered; displayed prices are the complete amounts payable and no VAT is added. You authorise PayFast to process charges according to the checkout mandate.

Except where law requires otherwise or the service has materially failed in a manner we do not remedy, fees for an elapsed billing period are non-refundable. We may change future pricing on reasonable prior notice. A price change will apply no earlier than the next renewal period.

Overdue undisputed amounts may result in restricted functionality or suspension after reasonable notice. You remain responsible for lawful debt, collection and accounting processes within your own funeral business.

“Customer Data” means information, documents and records submitted to or generated within your workspace. As between the parties, you retain your rights in Customer Data. You grant us a limited right to host, copy, transmit, back up and otherwise process it only to provide, secure and support the service, comply with law and perform documented instructions.

For personal information in Customer Data, the Customer is ordinarily the responsible party and JenFlow is the operator under POPIA. The Customer must:

• establish and document lawful grounds for processing;
• give appropriate privacy notices and obtain required consents or authorisations;
• collect only adequate, relevant and non-excessive information;
• ensure information is accurate and retained only as lawfully necessary;
• control user access and respond to data-subject requests;
• not instruct JenFlow to process information unlawfully.

Our Privacy Policy explains our independent processing. A separate data-processing agreement may be incorporated for enterprise or regulated use.

You must not, and must not permit anyone to:

• use JenFlow unlawfully, fraudulently or to harm, exploit, harass or deceive a person;
• upload malicious code, conduct security testing without written permission, bypass controls or interfere with service integrity;
• access another customer’s data or use credentials without authority;
• copy, scrape, frame, resell or provide the service as a bureau without written permission;
• reverse engineer, decompile or attempt to discover source code except to the limited extent the law does not allow that restriction;
• use the service to send unlawful direct marketing or process unlawfully obtained personal information;
• misrepresent JenFlow-generated records as independent legal, medical, insurance or financial advice.

We may investigate suspected misuse and take proportionate steps to protect customers, data subjects, systems and the public.

We aim to provide a dependable service but do not promise uninterrupted or error-free operation. Access may be affected by maintenance, internet connectivity, hosting, third-party providers, emergencies, security events or circumstances beyond reasonable control.

We will use reasonable efforts to give advance notice of planned material maintenance and to restore service after an incident. Support channels and response targets are operational targets unless a signed service-level agreement states otherwise.

JenFlow may connect to authentication, payment, messaging, banking, collection or other third-party services. Their terms, fees, privacy practices and availability are controlled by them. You are responsible for authorising integrations and ensuring that transferred data and instructions are lawful.

We are not responsible for a third party’s independent act, omission or service failure, but we will take reasonable steps to select and manage providers where we process information on your behalf.

JenFlow and its licensors own the service, software, user interface, branding, documentation, designs, workflows and all related intellectual property, excluding Customer Data. Subject to payment and compliance, we grant the Customer a limited, non-exclusive, non-transferable and revocable right for authorised users to access JenFlow for the Customer’s internal business operations during the subscription.

If you provide feedback, you permit us to use it without restriction or payment, provided we do not identify you publicly without permission.

Each party must protect the other party’s non-public business, technical and commercial information with at least reasonable care and use it only for the agreement. Confidentiality does not apply to information lawfully known without restriction, independently developed, received lawfully from another source, or publicly available without breach.

A party may disclose confidential information where legally compelled after giving notice where lawful and reasonably practicable.

We may suspend access where reasonably necessary to address a security risk, unlawful use, material breach, overdue undisputed payment, legal requirement or threat to the service or others. Where practicable, we will give notice and an opportunity to remedy.

Either party may terminate for a material breach not remedied within a reasonable written cure period, or immediately for insolvency, unlawful conduct or an irremediable breach. On termination, access ends and outstanding fees become due. Provisions intended by nature to survive—including confidentiality, intellectual property, accrued payment, liability and dispute terms—continue.

Following a paid subscription’s end, JenFlow provides a 30-day read-only export window. Active customer data is scheduled for removal afterward, subject to legal holds and mandatory retention. Residual backups expire through the backup cycle within 90 days after that window unless law requires longer retention.

We warrant that we will provide the service with reasonable care and skill and substantially in accordance with published documentation. If we breach this warranty, we will use reasonable efforts to correct the affected service; if we cannot do so within a reasonable period, the Customer may terminate the affected subscription and claim a proportionate refund for the unused prepaid period.

Except for express warranties and rights that cannot lawfully be excluded, the service is provided on an “as available” basis. We do not warrant a particular commercial outcome, uninterrupted operation, or that Customer Data or configuration is legally sufficient for the Customer’s business.

Neither party is liable for indirect, incidental, special or consequential loss, or loss of profits, revenue, goodwill or anticipated savings, to the extent the law permits and where such loss was not the direct and reasonably foreseeable result of that party’s breach.

Subject to non-excludable liability, each party’s aggregate liability arising from the service during any rolling 12-month period is limited to the fees paid or payable for the affected service during the 12 months preceding the event giving rise to the claim.

The limitation does not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused unlawfully, infringement of the other party’s intellectual property, breach of confidentiality, Customer payment obligations, or liability that cannot legally be limited.

The Customer indemnifies JenFlow against third-party claims to the extent caused by the Customer’s unlawful Customer Data, products, policy terms, funeral services, instructions or material breach. JenFlow indemnifies the Customer against a third-party claim that authorised use of the unmodified JenFlow service infringes South African intellectual-property rights, subject to prompt notice and reasonable control of the defence.

Send complaints to info@jenflow.online. The parties will first attempt in good faith to resolve a dispute through authorised representatives. If unresolved within 20 business days, either party may propose confidential mediation before approaching a court, unless urgent relief is required.

These Terms are governed by the laws of the Republic of South Africa. Subject to any mandatory consumer forum or jurisdiction, the courts of South Africa have jurisdiction.

You consent to electronic contracting and notices in accordance with applicable law. Notices may be sent to the latest account email, displayed in the service, or delivered through another agreed channel. You must keep contact information current.

You may not transfer this agreement without our written consent, except as part of a bona fide transfer of your business where the successor accepts these Terms. We may transfer the agreement as part of a restructuring or sale of the service, subject to continued protection of Customer Data.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder continues. A delay in enforcing a right is not a waiver. These Terms and incorporated service documents are the entire agreement concerning the service.

Questions: info@jenflow.online or 068 396 1785. Service address: 1 Irons Street, Verulam, KwaZulu-Natal, 4340, South Africa. JenFlow is operated by JENTEC GROUP (2026/007328/07).