Last updated: 8 August 2026
1. About this policy
This Privacy Policy explains how JenFlow handles personal information submitted through the website at jenflow.online. The JenFlow application at app.jenflow.online may present additional privacy information for registered customers and authorised users.
2. Information we collect
When you use the contact form, we may receive your name, funeral parlour name, work email address, phone number, enquiry topic and message. WordPress and the hosting provider may also process technical information such as IP address, browser details, security logs and request timestamps.
3. How we use information
- To respond to enquiries and product questions.
- To provide requested information about JenFlow plans and services.
- To protect the website against spam, abuse and security threats.
- To meet legal, regulatory and operational requirements.
4. Legal basis and consent
Information is processed to respond to your request, to pursue legitimate business and security interests, with your consent where required, or to meet a legal obligation.
5. Sharing and service providers
Information may be processed by the website host, email-delivery provider, security services and other suppliers needed to operate the site. JenFlow does not sell contact-form information.
6. Cookies and analytics
This theme does not add analytics or advertising trackers. WordPress, hosting services or plugins enabled by the site owner may use necessary cookies or add other technologies. This policy and any consent controls must be updated when those services are enabled.
7. Retention and security
Information is retained only for as long as reasonably needed for the purposes described above or as required by law. Reasonable administrative and technical safeguards are used, but no internet service can guarantee absolute security.
8. Your choices and rights
You may request access to, correction of or deletion of personal information where applicable. You may also object to or restrict certain processing and raise a concern with the relevant information regulator.
9. Contact
Use the Contact page on this website for privacy questions or requests. The site owner should add the final legal entity name, physical address and dedicated privacy contact before publication.
10. Changes
This policy may be updated when JenFlow’s services, website configuration or legal obligations change. The updated date will be shown at the top of the page.